Search not working?

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Search not working?

Postby EvanVanVan2 » Sun Jan 08, 2017 11:52 am

It's telling me "there's a problem contacting the search server and to contact customer support." This probably isn't a beta issue specifically because it was just working yesterday, but I figured I'd post here since I am in fact using the latest beta.

Thank you
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Re: Search not working?

Postby Quade » Sun Jan 08, 2017 5:26 pm

Pretty sure it's working again. Dex is investigating it.
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Re: Search not working?

Postby EvanVanVan2 » Sun Jan 08, 2017 7:21 pm

Yep, thank you.
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Re: Search not working?

Postby Jetaray » Thu Jan 12, 2017 1:04 am

I have same problem, today January 11th 2017 it fails with message posted above, build 4776 ver. 6.72
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Re: Search not working?

Postby Jetaray » Thu Jan 12, 2017 1:17 am

Just installed latest build 4818 rev. 6.73RC1 rebooted, cleared search history, same problem.

Message "Problem contacting the Search server. Please contact technical support"
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Re: Search not working?

Postby terrygg » Thu Jan 12, 2017 1:52 am

I am getting the same search server error using 6.73rc1 build 4818
Errors contacting search server. It was working last night and earlier today.

I just now downloaded headers in the group I was searching and the header download works fine. Just can't use search function.
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Re: Search not working?

Postby Quade » Thu Jan 12, 2017 4:00 am

I just rebooted it. Seems to be working
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Re: Search not working?

Postby Vimes » Thu Jan 12, 2017 6:13 am

Quade wrote:I just rebooted it. Seems to be working



For some reason I'm not getting "good" or complete results from the Search function.

Searching for known material in popular groups I get little or no returns and yet using BinSearch they are found.
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Re: Search not working?

Postby AllMusic » Thu Jan 12, 2017 7:42 am

The newsgroup a.b.teevee contains 20 posts in the last 6 days. This a very popular group and should contain 1000s of posts per day.

This isn't using a beta version btw. I'm using 6.72 build 4776.
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Re: Search not working?

Postby Vimes » Thu Jan 12, 2017 7:51 am

Yes, for some reason there are very little returns and many posts from the teevee group, as well as the etc group are not found and yet are there.
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Re: Search not working?

Postby Quade » Thu Jan 12, 2017 11:27 am

The newsgroup a.b.teevee contains 20 posts in the last 6 days. This a very popular group and should contain 1000s of posts per day.


I'm seeing normal traffic in teevee for things posted in the past 6 hours. I do see a gap between 7 days ago and 6 hours ago. I'll ask Dex to look at this gap.
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Re: Search not working?

Postby dexter » Thu Jan 12, 2017 5:48 pm

This has been fixed. The indexer choked overnight and created a gap. I re-indexed this morning and everything looks good now.
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Re: Search not working?

Postby Jetaray » Thu Jan 12, 2017 7:55 pm

Search now works,

Thank You,

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Re: Search not working?

Postby terrygg » Fri Jan 13, 2017 1:06 am

The search function started working as usual for me today. I was getting the search server errors until today. I didn't not update anything or change any settings.
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Re: Search not working?

Postby Quade » Fri Jan 13, 2017 11:34 am

The search function started working as usual for me today. I was getting the search server errors until today. I didn't not update anything or change any settings.


Worst downtime ever over the past 10 years was I think about 6 hours because I didn't know how to restart it (I do now). If you have extended problems with search you should use the tech support form to contact us directly. It's on the main site.
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Re: Search not working?

Postby EvanVanVan2 » Fri Jan 20, 2017 10:05 am

A lot of my searches recently are returning 0 results. Any reason? I know this lacks specifics, but it's mostly occurring using Post/Req IDs like I sent to dexter last week.

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Re: Search not working?

Postby dexter » Fri Jan 20, 2017 10:51 am

Sorry, I'm not seeing it. Can you email me some examples? ts at newsbin dot com
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Re: Search not working?

Postby EvanVanVan2 » Fri Jan 20, 2017 10:55 am

Ohhhh, my bad... When I was grabbing some stuff recently I had entered in a min and max size filter. I didn't see it/realize it until just now... :roll:

I'm getting results again. :/

Thanks.
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Re: Search not working?

Postby dexter » Fri Jan 20, 2017 12:23 pm

Whew! Thanks for getting back to me on that. We've put a bunch of new monitoring and alerting procedures in place so we can be more responsive to issues like this and I thought something might have come in under the radar.
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Re: Search not working?

Postby adrianobrien » Sat Jul 22, 2017 6:44 pm

I have had the same problem.
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Re: Search not working?

Postby Quade » Sat Jul 22, 2017 10:40 pm

What version are you using? Old versions with old SSL can no longer talk to the search server. You'd need to upgrade. It's a free upgrade.
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