payment for Search suspended

General NewsBin and Usenet related discussions. Make recommendations for additional specific discussion groups.

Moderators: Quade, dexter

payment for Search suspended

Postby cailean » Wed Jan 16, 2019 6:04 pm

Hi,

Just had an email from Paypal saying "DJI Interprises, LLC has suspended your automatic payments. Contact DJI Interprises, LLC for more details"

I have been subscribed to the Standard Internet Search for the last 6 years.

is there a problem?
cailean
n00b
n00b
 
Posts: 2
Joined: Sat Jan 19, 2013 7:52 am

Re: payment for Search suspended

Postby Quade » Wed Jan 16, 2019 7:26 pm

Dex will be back on this evening. I'll ask him about this. It's not something we've done. Might be best to submit this to the help form on the main Newsbin website. That tends to get faster response.
User avatar
Quade
Eternal n00b
Eternal n00b
 
Posts: 43447
Joined: Sat May 19, 2001 12:41 am
Location: Virginia, US

Registered Newsbin User since: 10/24/97

Re: payment for Search suspended

Postby dexter » Wed Jan 16, 2019 11:08 pm

It just means your credit card expired. PayPal is managing your subscription and they couldn't bill you for the next subscription period so they cancelled the subscription. Interesting wording saying we are the ones who "suspended" your subscription, we have no control over it.

At this point it's easiest to just go into the Newsbin Control Panel and start up a new subscription. Do this by clicking the Help menu option from within Newsbin and select "Search Control Panel".
User avatar
dexter
Site Admin
Site Admin
 
Posts: 9452
Joined: Fri May 18, 2001 3:50 pm
Location: Northern Virginia, US

Registered Newsbin User since: 10/24/97

Re: payment for Search suspended

Postby cailean » Thu Jan 17, 2019 4:45 pm

No its not the credit card, i just checked it on PayPal and it still has more than a year left to the expiry date
cailean
n00b
n00b
 
Posts: 2
Joined: Sat Jan 19, 2013 7:52 am

Re: payment for Search suspended

Postby dexter » Thu Jan 17, 2019 10:30 pm

PayPal failed to bill you on January 3rd for whatever reason, it doesn't matter. We have no visibility into your payment info and no control over what PayPal decides to do. The only solution is for you to start a new subscription.
User avatar
dexter
Site Admin
Site Admin
 
Posts: 9452
Joined: Fri May 18, 2001 3:50 pm
Location: Northern Virginia, US

Registered Newsbin User since: 10/24/97


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 1 guest

cron